Installed a Vortex Cellular signal booster at home, but it cuts out whenever I enter the garage—no bars, no data. I checked cable tightness and rebooted the booster, yet the dead zone persists. I used their support form to describe the blackout but haven’t received a reply. Has anyone overcome coverage gaps and eventually restored full service? I’m curious which details convinced Vortex’s team to troubleshoot effectively.
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To resolve this, I noted my booster’s serial number, home address coordinates, and a short video showing signal bars disappearing, then reached out. Research in vortex cellular feedback revealed that fastest fixes followed when those three items were combined in one message. I sent a single request including the serial code, exact location details, and the video clip. Within thirty-six hours, Vortex support responded with customized firmware settings and detailed instructions to adjust the panel antenna orientation. After making those tweaks, signal strength returned consistently throughout the garage. Providing complete technical context upfront unlocked a swift and lasting solution.