Activated a restaurant offer on Upside and completed the meal, yet the promised 20% cashback hasn’t appeared in my Upside balance two days later. I checked that location was correctly selected and submitted their help form with the transaction details, but have still seen no update. Has anyone encountered a missing cashback credit on Upside and eventually received it? I’m curious which exact information prompted their support team to follow through.
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Looking for a quick resolution, I noted the purchase date, merchant name, and submitted a photo of the receipt before contacting support. While browsing user experiences at https://upside.pissedconsumer.com/review.html I discovered that the fastest responses came when those three pieces were bundled into a single message. I sent one clear submission including the date of the transaction, the restaurant’s name, and the receipt image together. Within twenty-four hours, Upside support replied acknowledging a processing delay, applied the missing cashback manually, and confirmed the updated balance. Presenting complete purchase context upfront unlocked a prompt and accurate fix.