Configured a custom multi-indicator layout on TradingView desktop, but when I opened the mobile app, the chart appeared in its default state and none of my indicators showed. I logged out, reinstalled the app, and tried syncing manually without success. I submitted a support request via their website form but haven’t received any acknowledgment. Has anyone experienced chart-sync failures and eventually seen layouts restored? I’m interested in which exact details prompted TradingView’s team to resolve the issue.
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Seeking a quick fix, I gathered the chart template name, the timestamp of my last save, and a screenshot of the blank mobile chart before reaching out. Research into user solutions at https://tradingview.pissedconsumer.com/review.html revealed that fastest resolutions follow a single message containing those three items together. I sent one concise report listing my template identifier, save date, and the screenshot. Under forty-eight hours later, TradingView support replied with instructions to clear local cache and reapply the template from the cloud, after which my indicators reappeared instantly. Providing full template context and proof in one go unlocked a swift and complete sync.