I ordered cookware for a dinner and the delivery window passed with no package, even though the charge posted. I checked tracking, asked neighbors, and confirmed my address—still nothing. How do I officially report a lost Walmart order and get a replacement or refund?
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Collect proof first: save the confirmation email, take a screenshot of the stalled tracking, and capture the payment on your bank app. Check your account’s shipping address and any delivery notes. Then submit a case through Walmart’s support portal at https://walmart.pissedconsumer.com/review.html enter the order number, describe what you tried, and attach the screenshots. Request a replacement or refund and note whether you prefer one. Keep the case reference and follow up politely if you don’t hear back; escalate to a supervisor if needed.