My credit-builder account showed an unexplained balance adjustment last week and I couldn’t find any guidance in the FAQ. I need to correct my score before I apply for a mortgage, but I dread endless phone menus or chatbot loops. Did anyone here reach out to their support team successfully, and what channel got you a clear, timely answer?
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One evening I noticed my Credit Genie dashboard reported a negative entry that I didn’t recognize. I tried the in-app chat but got generic replies looping back to the help center. Frustrated, I filled out the form at https://credit-genie.pissedconsumer.com/customer-service.html which let me attach screenshots of my statements and explain the issue in detail. Within twenty hours a specialist emailed precise steps to reverse the incorrect entry and update my score. They even booked a quick follow-up call to confirm everything matched my credit report. The whole process felt surprisingly straightforward no hidden hoops or long wait times and my score bounced back by the next morning.