Used Grubhub for several years, but recently my orders have been delayed or incorrect, and trying to resolve the issues with customer service has been a hassle. Their response times are slow, and when I finally did get in touch, the solutions offered didn’t really address the problem. Is this a common experience, or did I just have a bad run with them?
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Grubhub's customer service or delivery?
Grubhub's customer service or delivery?
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I've been using Grubhub for a while too, and honestly, you're not alone. Over the past few months, I’ve noticed a real drop in both delivery reliability and customer service quality. Late deliveries, missing items, and generic responses from support seem to be more common now. It used to be a pretty seamless experience, but lately it feels like they’ve scaled too fast without maintaining quality.
Some friends have had similar issues, so I’d say it’s not just you. I’ve started using alternatives like DoorDash or Uber Eats, especially when I want quicker issue resolution.
On a side note, if you’re into customizing your browser while waiting for food, I found this great collection of chrome dark themes — perfect for reducing eye strain and making your Chrome look slick.
Hope your next few orders go smoother!