Hello everyone! Our company has a problem with shift planning. We need to somehow optimize this process, because the old way is no longer satisfactory. I came across the Shifton system, and I am wondering how effective it is for such tasks. I understand that it helps with both automatic and manual shift planning, but it is not very clear how adaptable it is to unpredictable situations - for example, when someone gets sick or cannot go to work. Does anyone use Shifton in real practice and how does this system cope with changes in the schedule? Is it worth switching to it at all?
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It's interesting to read your opinions. I also use Shifton, but my experience is a little different. We have a larger company, about 100 people, and we couldn't adapt to this system right away. At first, there were a lot of errors, especially when it was necessary to make urgent changes to the schedule. For example, if someone got sick on the day of the shift, the system offered to replace him, but sometimes it did not take into account that this employee could not work that day for some personal reasons, such as medical or family circumstances.
I have been using Shifton for about half a year now and I can tell you how it works in real life. When we first started using this system, we had a lot of doubts because at first it seemed that automation was great, but perhaps it would not take into account all the nuances of our work. However, in practice, the system has proven itself. Automatic scheduling really simplifies the process. It analyzes employee data, takes into account their preferences, restrictions, and preferred working hours. For example, if an employee can only work night shifts or cannot go out on weekends, https://shifton.com/shift-scheduling automatically matches them to the right shifts. As for changes in the schedule, such as illnesses or urgent replacements, the system also copes quite well. When someone gets sick, shift schedule online notifies that the employee is absent and offers a list of other employees who can replace them in a particular shift. Of course, this is not ideal, since the system cannot always take into account all the nuances, for example, personal circumstances when an employee cannot go to work, but in general it helps to quickly find out who is free and can work.